New Report: Digital stalls in Local Government - 15 Nov 2015
With the further cuts to local government budgets, and broader reform of business rates and revenue support grant on the horizon, saving money and reducing demand through digitisation remain pressing issues.
The LGC chaired a senior level discuss on local authorities’ digital transformation. The discussion asked what the main challenges and opportunities of digitisation were, what new skills local authority staff would need to achieve digitisation, and what the barriers to digitisation were.
Martin Ferguson, director of policy and research at the Society of Information Technology Management (SOCITM), said
"Often local authorities were looking at the challenges of digitisation from the wrong angle. It’s not about websites; it’s about engaging the citizen and about areas of high cost, such as social care,”
“One of the big things is the leadership issue. We’re not being ambitious enough. We keep talking about transactions whereas actually it’s the interactions where the biggest scope exists for service redesign and digital transformation.” he said.
Scale was another issue, Mr Ferguson highlighted: “We have lots of really good examples of things being done around the country, but we don’t have scale. There are great projects, but they just remain as projects.” Concluding that, digital transformation had to be as much about mind-set and cultural change as about technological innovation